Terms and Conditions of sale - LW Systems

To purchase items from our online shop, you can either create an account, or on checkout, use the instant checkout feature. All information sent during these processes are encrypted.

LW Systems does not receive or store your payment information, this is securely sent and stored through your chosen payment method provider (i.e. PayPal), following their published security policies and procedures.

When you place an order, LW Systems will send you an acknowledgment email stating the order reference, date and time of order, billing and delivery address information, goods ordered, sub total, shipping cost and grand total. An invoice will be attached as a PDF document detailing this information.

Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If you created a customer account, you can review and update your personal information at any time using your email address login and password. You can also review your order history, view your invoices and track progress of any current orders.

As a guest, you can track your order progress through the guest tracking page with your order reference and email address.

You will receive an email when the status of your order changes.

Refunds

Under the Consumer Protection (Distance Selling) Regulations you have the right to return goods within 7 days of the delivery date. These goods will be subject to a re-stocking charge of up to 10% if returned in perfect boxed and un-used condition. Delivery charges will not be refunded and it is the responsibility of the customer to pay transport for returning goods.

All goods are provided with their manufacturers one year warranty, from the date of purchase.

LW Systems reserve the right to refuse items returned other than warranty issues if the said products have been used or are unboxed.

Transport costs for items returned under warranty are the responsibility of the sender but return to customer transport costs are the responsibility of LW Systems.

To cancel you can email us at orders@lwgates.co.uk, phone us on +44 (0)1636 550851 within seven days of payment, quoting your order reference.

These conditions do not effect your statutory rights as a consumer.


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